About Woodlands
Woodlands Family Practice opened its doors in November 1998 as a result of the amalgamation of two long established local practices by Dr Mary McNulty, Dr Nigel Jones & Dr Hayden Elderfield.
Woodlands Family Practice has two working directors Dr Elizabeth Elderfield & Dr David Jameson.
Our mission is to provide a service that is patient focused, individualized and considers the holistic needs of each patient.
Your Privacy
We understand that your medical record is a confidential document. Our practice implements appropriate processes and policies to maintain security. Privacy & confidentiality are prioritised at all times. Your information is accessible to authorised members of staff/health professionals only. Your consent is implied when you initiate electronic communication with the practice.
Please find our full privacy policy by clicking here.
Please raise any concerns or complaints regarding your privacy to the practice promptly in person or via email on feedback@wfpwa.com.au
If you wish to discuss your concerns outside of practice management; please contact The Health and Disability Services Complaints Office (HaDSCO) via their enquiries phoneline:(08) 6551 7600 or by visiting: www.hadsco.wa.gov.au/Make-a-Complaint
Rest Assured, we’re accredited by QPA
Quality Practice Accreditation is approved by the Australian Commission on Safety and Quality in Health Care to accredit general practices across Australia. QPA is the only accreditation provider who specialises solely in general practice and ensures our practice is investing into a standard of quality, excellence and continual improvement. In November ’24, 340 of our patients provided us feedback as a result, were taking the following steps to better your patient experience.- Seeing a doctor or nurse of your choice – Although we may not be able to book you in on your preferred time/day we can pop you on a cancellation list
- Information on fees – we’ve put some more copies of our fees throughout our practice waiting room and a copy on our website. We review our fees annually.
- Treatment by staff – We pride ourselves on our great culture at WFP and we welcome your feedback if you feel as though your treatment was not appropriate. Also, our staff regularly undertake professional development training.
- Waiting time in surgery – Your time is just as important as ours! We’ll make sure we communicate with you if your doctor is running late. If a large delay is expected, we will give you a call before you attend.
Our Values
Excellence
To provide excellence in health care and quality service to all and remain committed to continuous improvement in all areas.
Compassion
To always act with compassion and empathy to our patients and each other.
Respect
To always respect ourselves and others and be open and sensitive to individual differences.
Hospitality
To always respect ourselves and others and be open and sensitive to individual differences.
